Delivery and returns

Every order is sent ready to gift. Here's how it gets there, and what to do if something isn't right.

  • Free UK delivery over £40

    Mainland UK. Otherwise £4.95.

  • 2–4 working days

    By Royal Mail or FedEx.

  • Order by 18 December for Christmas

    The earlier the better.

  • No prices on the despatch note

    Send it straight to them.

Delivery rates

  • Mainland UK, orders over £40: free
  • Mainland UK, orders under £40: £4.95
  • Northern Ireland, Isle of Man, Guernsey, Jersey: £8

Royal Mail or FedEx depending on weight, 2–4 working days. Sorry, we don't ship outside the UK at the moment.

Gift wrap and a personal message

Add gift wrap and a printed gift message, from £2.50. Prices never appear on the despatch note, so we can send it straight to the person you're buying for.

Returns and refunds

  • Changed your mind? Return it within 14 days of receiving your order.
  • Damaged, wrong or not as described? We'll refund or replace it. Replacements go out within 2 working days.
  • Refunds are made within 5 working days of your return arriving.

How to return

Pack it safely, add a note with your name, order number and reason, and send it to:

The Big Cheese Making Kit, c/o Foundever, Nether Road, Galashiels, TD1 3HE

Questions? Ask our chat assistant, bottom right of the screen, or email info@bigcheesemakingkit.com.